Services
Ongoing Support & Management
Your website deserves ongoing attention. We provide proactive management, updates, and optimisation so your digital presence keeps performing long after launch.
Launch day is just the beginning. Websites need ongoing attention: security updates, performance monitoring, content changes, design refinements, and strategic optimisation. We offer ongoing support partnerships that keep your site secure, fast, and continuously improving. Think of us as your external digital team, available when you need us, proactive when you don’t.
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What's included
Proactive security monitoring and updates
Performance monitoring and optimisation
Content updates and page creation
Design refinements and A/B testing
Hosting management and uptime monitoring
Analytics reporting and insight
Priority response for urgent issues
Our process
How we deliver
01
Audit
We start by auditing your current site to identify security vulnerabilities, performance issues, and improvement opportunities.
02
Plan
We agree on priorities, set up monitoring, and establish a support rhythm that works for your team and budget.
03
Maintain
Ongoing proactive maintenance: updates, backups, monitoring, and quick-turnaround changes when you need them.
04
Optimise
Regular reviews of performance, analytics, and user behaviour to identify opportunities for continuous improvement.
An unmaintained website is a liability. Security vulnerabilities, outdated content, and degrading performance all erode trust and cost you business. Proactive management protects your investment and ensures your site keeps working as hard as the day it launched.
Proactive, not reactive
We don’t wait for things to break. Automated monitoring, scheduled updates, and regular performance reviews mean we catch issues before they become problems.
Real people, real conversations
No ticket numbers. No offshore support desks. You work with the same team who understands your business, your site, and your priorities. When you call, someone who knows your project answers.
Continuous improvement, not just maintenance
Keeping the lights on is the baseline. We use analytics, user feedback, and performance data to recommend and implement improvements that make your site better month after month.
Client Feedback
James Whitfield
Managing Director, River Global
“Having Hatcha manage our site means we never worry about updates, security, or downtime. They’re proactive — most of the time they’ve fixed things before we even notice.”
See it in action
Everything you need to know
What does a support partnership actually include?
It depends on your needs, but typically: proactive security monitoring and updates, performance monitoring, a monthly allocation of development hours for content changes and improvements, hosting management, and regular reporting. We tailor each partnership.
Do we need to commit to a long contract?
Our support partnerships run on a rolling monthly basis after an initial three-month period. We earn your continued business every month — we don’t lock you in.
What if we need something urgently?
Support clients get priority response for urgent issues. Critical problems — site down, security breach, major functionality failure — are addressed within two hours. Non-urgent requests are typically handled within one to two business days.
Can you support a site you didn’t build?
In most cases, yes. We’ll start with a technical audit to understand the codebase, hosting environment, and any existing issues. If the technology stack is something we can work with effectively, we’re happy to take it on.
How do we request changes?
You’ll have a dedicated contact and a straightforward way to submit requests — usually email or a shared project board. No ticketing systems, no support queues, no talking to a different person every time.
Your website deserves ongoing attention.
Let's talk about how a support partnership could protect your investment and keep your site performing at its best.